TimeLegal Support

We recommend backup of all critical files including word processor documents, internet mail client, databases, and others before working with your system. It is best to use a removable device or mapped networked computer so the backup data is not on the drive you are working on.

Many of our support issues are the result of a computer Virus infection. If your computer is recently slow in responding, check your CPU load in Task Manager (Windows 2000,XP). With no applications open you should have 90-99% free to Idle process with under 5% CPU usage. If your CPU is running at 90-100% load you probably have a virus. Contact your virus scanner supplier, Norton, MacAfee, or ?? for assistance in resolving this issue. If you cannot resolve the issues, erase your drive and reload it, backing all critical data up first including email. (Technician Recommended). If all appears ok, be sure your virus definition files are up to date, and scan your drive for viruses.

File fragments can be scattered all over your drive too, slowing down access to programs and data. Run  Disk Defragmenter from the All Programs or Programs menu / Accessories / System Tools menu. This will make file access for your hard drive faster. This needs to only be done on the server as no data is present on the remote workstations or terminals.

Windows XP Service Pack 2 will block our SQL server access from the workstation across a network, as will other software firewalls. You must turn off the firewall or modify the setting in it to allow remote access to this server. To Turn off the Windows firewall, go to your Control Panel, then Security Center. It is not necessary to turn off the firewall on Workstations, only the Server. If you would like to Keep your server firewall on with TimeLegal, allow the following programs access through the firewalls: Program Files/Better1/TimeLegal.exe and Program Files/Microsoft SQL Server B1TT/Sqlsrvr.exe.

Support incidents are included with our software. If you require additional phone software or hardware technical support, Incident support can be purchased, see our Products page for pricing. 24 / 7 support is also available, call our office for special pricing and limitations. 1-800-583-3786

Updates are posted on our website for TimeLegal on a regular basis. These updates typically offer new features and fix reported bugs.

News letters are emailed monthly unless declined. We typically review new advances in the industry, list new TimeLegal update enhancements, and reprint user suggestions. 

You may also e-mail our  support team  with questions normal response is within 24 hours, there is no charge for this service. If you need immediate service call support at 1-800-583-3786, M-F 8 to 5 PST.